Bitcoin IRA

Troubleshooting

Why is a document failing to upload to the documents center?

How do I change my password?

I need assistance completing a DocuSign that was sent to me.

Why do I see a message “Failed to reset password. Please call support at (855) 458-1144 if issues persist” when I try to reset my Bitcoin IRA password?

Why do I get an “authentication failed” message when I try to login?

Why am I not receiving text codes to my phone when I am trying to place a trade?

Why do I see an error 1020 when I try to access my account?

Troubleshooting Tips

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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