The process is very similar to our regular procedure for distributing cash, with the additional step of verifying your wallet.
Step 1: Complete a distribution request form
To request a form, please reach out to our customer service team at 877-936-7175 or [email protected]. Our agents are available from 6:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday.
Step 2: Complete a video verification
Once we receive your signed request, and confirm your request and account are both in good standing, you will receive an email with a link to schedule a video verification. You will be asked to provide a photo ID and verify the details of your request with one of our specialists on a video call before we process your request. While this may seem a bit extreme, we take security very seriously. You can rest assured that no one will ever be able to withdraw funds from your account without your consent.
Step 3: Micro-test of private wallet
We will send a small amount of cryptocurrency to the wallet address provided on your forms. Once you receive the small deposit and verify with us the amount, we will send the rest of your assets to your wallet. This procedure is in place to ensure that assets are sent to the correct wallet address. Please be advised that due to additional security procedures for cryptocurrency transfers, they can take slightly longer than cash distributions.