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  1. Bitcoin IRA™ | Help Center
  2. Troubleshooting
  3. Troubleshooting Tips

Troubleshooting Tips

  • How do I change my password?
  • I need assistance completing a DocuSign that was sent to me.
  • Why is a document failing to upload to the documents center?
  • Why do I see a message “Failed to reset password. Please call support at (855) 458-1144 if issues persist” when I try to reset my Bitcoin IRA password?
  • Why do I get an “authentication failed” message when I try to login?
  • Why am I not receiving text codes to my phone when I am trying to place a trade?
  • Why do I see an error 1020 when I try to access my account?
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