How to Avoid Scams and Safeguard Your Account

  • Updated
If you notice unauthorized activity or suspect a phishing attempt on your BitcoinIRA account, contact our support team immediately by phone 877-936-7175 or email 
BitcoinIRA prioritizes the safety and security of users' digital assets. In addition to our security measures, we encourage you to read about common scams and phishing attempts and learn how to protect your information and assets from these attacks.  

Avoid Scams – What to Look Out For 

Scams attempt to obtain the funds of BitcoinIRA customers (or other companies) typically by pretending to be with BitcoinIRA and requesting your personal information. Here are some scams to look out for: 
  • Scams that send you a fake balance and ask you to claim funds 
  • Scams that ask you to download an app to cash out 
  • Scams that ask you to obtain Bitcoin on a cash machine or ATM 
  • Scams with a QR code that require a deposit to release funds 

Impersonating a cryptocurrency exchange and providing the BitcoinIRA phone number 

In this scam, the perpetrator will email the target prompting users to claim funds, for example $24,000, that are claimed to be held with the exchange they are impersonating. They will then provide the BitcoinIRA phone number, pretending it is the phone number of the exchange. 
BitcoinIRA will never send you an email telling you to call us and claim funds.  If you receive an email that does not match your holdings, or you receive a suspicious email providing our contact information and are not yet a customer, it is likely a scam.  

Impersonating a crypto app and providing instructions on how to cash out 

In a similar attack, customers are told they have available Bitcoin to claim, and to download a particular app to do so. The scam is likely designed to encourage the transfer of user assets to said app, and then to the attacker.  If you are a customer, there is no way to “cash out” outside the BitcoinIRA platform, and if you are not a customer, no external company will legitimately provide our contact information as part of a necessary process to obtain your funds.  

Instructing users to obtain Bitcoin or cryptocurrency from a Bitcoin cash machine or ATM 

BitcoinIRA is not currently partnered with any Bitcoin or cryptocurrency ATMs or cash machines. Any communications associating user holdings with, or implying necessary use of, ATMs to obtain funds or “cash out” is more than likely fraudulent or a scam. 

 Impersonating BitcoinIRA or our support team, requiring a deposit to release funds 

BitcoinIRA allows customers to self-trade different cryptocurrencies, or return to cash, at any time via its mobile app or web portal. While there are fees, there is no significant deposit required to release funds, and we will never ask you to deposit cryptocurrency to an unknown or external wallet address to release your funds. If you’re contacted in such a manner or were provided a QR code to deposit cryptocurrency in order to release your funds from BitcoinIRA, the attempt is likely fraudulent. 

 Tips to Safeguard Your Account 

We encourage you to use proper security and best practices to keep your information secure. See our tips below: 
  1. When in Doubt, Contact Us: If you are unsure about a communication you received claiming to be us, contact BitcoinIRA directly by phone 877-936-7175 or email
  2. Keep Your Information Up-to-Date: Keep your contact information with us up-to-date. View the instructions to update your information here 
  3. Create a Strong Password for Your Account: We recommend your password be at least six characters and include one uppercase letter and one number. Regularly update your passwords every three to six months to stay ahead of potential threats. More tips about Passwords can be found here 
  4. Never Share Your Passwords: Keep passwords stored in a secure place, and never share them with anyone. A BitcoinIRA Specialist will never ask you for your password. 
  5. Beware of Phishing: Scrutinize emails, links, and websites claiming to be from BitcoinIRA. Do not click on links, and never share your personal information. 
  6. Don't Use Public Wi-Fi Networks: Even if your computer and devices are secure, your data can be compromised if you log in to your account on public Wi-Fi (an unsecured network). If you need to access your account while away from home, use our BitcoinIRA app on your phone while you are connected to your mobile provider (cellular data). 
Additionally, BitcoinIRA's customer service agents will never: 
  • Ask you for your 2-Factor Authentication code. 
  • Ask you to install software on your device. 
  • Remotely access your device to act on your account. 
  • Access or move funds held in your account.
  • Ask you to provide personal information over email like SSN or date of birth. 
Remember: Security is an ongoing responsibility. Stay informed, be cautious, and report any suspicious activity to BitcoinIRA directly. By following these tips, you can strengthen your digital defenses and navigate the crypto world with confidence.