Can I have access to my own wallet keys?

  • Updated


For the utmost security, neither you nor we have access to your wallet keys. The security of your assets is of paramount importance to us. We employ industry-leading security protocols to safeguard your investments, and the management of keys is a crucial aspect of this security. Here's what you need to know:

Stringent Security Measures: We implement rigorous security measures to protect your assets. The majority of your assets are stored in an offline, cold storage environment, enhancing their security and resilience against online threats.

Contacting Our Support Team: If you have any additional questions or concerns regarding your assets, security, or access to wallet keys, please don't hesitate to reach out to our dedicated service team. You can contact us at 877-936-7175 or via email at Our team is available to assist you during our business hours, which are Monday through Friday, from 6:00 a.m. to 5:00 p.m. Pacific Standard Time.

It's important to note that security and storage practices may vary depending on the specific asset you hold and the custody solution available. Rest assured; we are committed to providing you with the highest level of security for your crypto investments.