Why is a document failing to upload to the documents center?

  • Updated

Step1: Check the size of the file. Our Document Center supports documents up to nine megabytes. If your file is larger than that, you will need to compress it or break it up into smaller files. 

Step 2: Check the file type. Our Document Center supports .pdf, .png, .jpg, and .heic document extensions; other types of documents may fail to upload. 

Step 3: If the above steps did not resolve the issue, please call our service team at 877-936-7175. We are available 6:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday.