Why am I not receiving text codes to my phone when I am trying to place a trade?

  • Updated

Step 1: Contact your carrier to ensure automated texts are not being blocked.

Step 2: Check to see if you are connected via Wi-Fi. If you are, disable Wi-Fi and retry with cellular data. 

Step 3: If none of the above steps solve the issue, please contact our service team at 877-936-7175, or via support@bitcoinira.com. We are available 6:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday.