Step 1: Complete a distribution request form
- To request a form, please reach out to our customer service team at 877-936-7175, or via firstname.lastname@example.org. Our agents are available from 6:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday.
Step 2: Complete a video verification
- Once we receive your signed request and confirm your request and account are both in good standing, you will receive an email with a link to schedule a video verification. You will be asked to provide a photo ID and verify the details of your request with one of our specialists on a video call before we process your request. While this may seem a bit extreme, we take security very seriously. You can rest assured that no one will ever be able to withdraw funds from your account without your consent.